Our Team

Gary lives and is based in Mt Pleasant South Carolina and is able to service clients globally. He has over 35 years hotel, restaurant, club and resort experience. He has been in many leadership positions as general manager, vice president food and beverage, board chairman and consultant. He has had many years in operations and strategic management. He has served in an executive committee level in some of the world’s largest and most prestigious hospitality brands and dynamic management companies including Hilton, Hyatt, Sheraton, Pyramid, Pebble Beach, General Cigar and Mirage properties.

Gary has operated hotels across multiple sectors including luxury, boutique, mid-scale and resort, with a proven track record of maximizing GOP. He is known for strategically positioning hotels to perform across major key indicators. Gary was raised and educated in New England and enjoys an active lifestyle. He prefers to play tennis, is an avid auto enthusiast and spending time with his family.

Suzy lives and is based in Mt Pleasant, South Carolina, and is able to service clients globally. She has over 25 years of hotel and restaurant experience. She has been in human resources for most of her career.  Her positions ranged from human resources generalist, recruiting, and benefits manager to director and regional director. She has served on executive committees for Radisson, Hilton, Preferred Hotels, and Independent properties. Suzy has been on opening and task force teams in luxury, historic and mid-scale properties.

She has a proven track record of developing successful cultures, high morale, higher productivity, low turnover, and succession planning. She is talented at creating training programs for hospitality associates along with train the trainer sessions. Suzy was raised in Arizona, she enjoys an active lifestyle and is fluent in Spanish. Her passions are Pilates, everything to do with animals, travel, and family.

Ward is based in Dennis, Massachusetts with 30+ years of Hospitality leadership experience for corporate, luxury-lifestyle, independent and global hotel brands including Hyatt, Marriott, Hilton, IHG, Sheraton, Morgan’s Hotel Group, Key Hospitality, Colwen Hotels and Selina.   Ward has delivered record levels of performance as a general manager, vice president and chief operating officer.  Ward’s specialties include operations, development, strategic planning, sales & revenue, renovations and repositioning.  Technology innovation experience includes; G-Suite Enterprise and mobile App integration of Opera, HotSOS/REX, StayNTouch, Quore, Kipsu, Alice, Zingle, Canary and WhatsApp.

Ward is known for being a collaborative leader coordinating communication with property teams, ownership, outside consultants, designers, brands and corporate offices to maximize results.   Ward was raised in New England and earned his Bachelor’s degree at Cornell University’s School of Hotel Administration.  He enjoys an active lifestyle swimming, cycling, and organic gardening with his family.

Romero was previously General Manager at the Park James Hotel after being promoted from Assistant Manager.  In this capacity, he was instrumental in the hotel’s daily operations and management.

Romero brings 14 years of hospitality experience to Journey Hospitality Group. Prior to joining the Park James Hotel, he was Director of Rooms at the Dream Inn in Santa Cruz, CA where he oversaw all guest services including guest services and housekeeping, while ensuring guests received a quality hotel experience. Previous hotel positions include Director of Lasting Impressions for the Camby Hotel in Phoenix, AZ and ten years at the Radisson Suites in Tucson as Director of Operations and Revenue Manager.

“I am honored to join the incredible Journey Hospitality Group team and look forward to many successful years ahead,” said Daniel Romero. “It’s an exciting time working side by side with Journey Hotels to make us a leading management company for the future.”